Ethos Hotel is a boutique-style hotel providing guests with luxury suites and rooms, the largest of any found in Oxford. Many of our rooms also offer breathtaking views of the city landscape and its famous spires.
We’ve thought of everything you need to have a great night’s sleep. From our super-comfy, 3,000 pocket-sprung beds, to a choice of firm or soft pillows, we’re always on the lookout for ways to make bedtime better. In fact, we’re so confident you’ll have a great night’s sleep that, if you don’t, we’ll give you your money back*. Just speak to one of our friendly reception team. This is our Great Night Guarantee.
You may claim a refund of your room charge for each night that you do not have a great night’s sleep at Ethos Hotel subject to the following:
Claims must be made within 7 days of the end of the stay to which your claim relates.
To make a claim you must contact us via our online form or via our website using the form at the footer of the Home page. If your room was booked as part of a group booking, the person who made the booking on behalf of the group must make the claim. If your room was booked through a tour operator, you must make your claim to the tour operator.
You will need to provide details of the dates of your stay, the nights for which you wish to claim a refund, and the reason(s) why you did not have a great night’s sleep on each of those nights.
Refunds will be made to the card you used when you paid for your room and are usually processed within 7 days. You will be asked to confirm receipt of your refund. We regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.
Our Great Night Guarantee does not apply where you do not have a great night’s sleep due to circumstances that are beyond our reasonable control as hoteliers such as extreme weather conditions, fire, flood, lightning, earthquake, explosion, terrorism, war, civil disorder, epidemics, embargoes, labour disputes, street noise, and power cuts.
You may not claim under our Great Night Guarantee if you have breached the terms and conditions applying to your booking for example by causing damage to our or to other guests’ property or by being abusive to our staff or to other guests during your stay.
We reserve the right to reject claims made by individuals who are abusing the Great Night Guarantee by making excessive claims. If an individual or any of the guests within their booking claims a refund for more than 50% of their stay on more than two occasions in any 12 month period, such claims will be deemed excessive save where we are satisfied that there is a good reason for the claims.