Great Night Guarantee

Ethos Hotel is a boutique-style hotel providing guests with luxury suites and rooms, the largest of any found in Oxford. Many of our rooms also offer breathtaking views of the city landscape and its famous spires.

We’ve thought of everything you need to have a great night’s sleep. From our super-comfy, 3,000 pocket-sprung beds, to a choice of firm or soft pillows, we’re always on the lookout for ways to make bedtime better. In fact, we’re so confident you’ll have a great night’s sleep that, if you don’t, we’ll give you your money back*. Just speak to one of our friendly reception team. This is our Great Night Guarantee.

You may claim a refund of your room charge for each night that you do not have a great night’s sleep at Ethos Hotel subject to the following:
Claims must be made within 7 days of the end of the stay to which your claim relates.

To make a claim you must contact us via our online form or via our website using the form at the footer of the Home page. If your room was booked as part of a group booking, the person who made the booking on behalf of the group must make the claim. If your room was booked through a tour operator, you must make your claim to the tour operator.

You will need to provide details of the dates of your stay, the nights for which you wish to claim a refund, and the reason(s) why you did not have a great night’s sleep on each of those nights.

Refunds will be made to the card you used when you paid for your room and are usually processed within 7 days. You will be asked to confirm receipt of your refund. We regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.

Our Great Night Guarantee does not apply where you do not have a great night’s sleep due to circumstances that are beyond our reasonable control as hoteliers such as extreme weather conditions, fire, flood, lightning, earthquake, explosion, terrorism, war, civil disorder, epidemics, embargoes, labour disputes, street noise, and power cuts.

You may not claim under our Great Night Guarantee if you have breached the terms and conditions applying to your booking for example by causing damage to our or to other guests’ property or by being abusive to our staff or to other guests during your stay.

We reserve the right to reject claims made by individuals who are abusing the Great Night Guarantee by making excessive claims. If an individual or any of the guests within their booking claims a refund for more than 50% of their stay on more than two occasions in any 12 month period, such claims will be deemed excessive save where we are satisfied that there is a good reason for the claims.


Every room at Ethos Hotel has character combined with modern conveniences. Designed with the finest wallpapers and textiles, each room has an atmosphere of tranquility. 

A peaceful night awaits guests with our comfortable beds, Egyptian cotton sheets, and plush pillows. Our suites are equipped with super king-size beds and a separate living space with sofabeds. Deluxe rooms also come with super king-size beds, and Standard rooms feature a King-sized bed. 

Free WiFi, A/C, under floor heating, heated towel rails, large screen TVs, and Kinu aromatherapy toiletries are standard for all rooms. And naturally, daily housekeeping is provided. 

Guests also enjoy access to Pure Gym’s fitness centre or Willows Health Club & Spa.

Guests who book direct receive numerous benefits including: 

£20 Caffè Ethos credit for any drink & food
Guaranteed lowest rate or we will match +10%
Free upgrade, if available at check-in
Late check-out
No Prepayment Necessary and Free cancellation up to 48 hours prior to arrival (except if Advance Purchase Rate).
Welcome glass of Champagne, Cava or Prosecco
Picnic with each hotel bike rental
Bottles of water in room 
Welcome basket in room
International calls (to limit)
Complimentary access to a nearby spa, gym & pool
Direct Rate also includes all taxes and fees.

For the best rate, book direct.