FAQs


We’ve compiled answers to frequently asked questions; however, if you can’t find what you’re looking for, please don’t hesitate to contact us at 01865 245 800 or at info@ethoshotels.com whether it’s before, during, or after your stay.

  • GENERAL INFORMATION
  • ACCOMMODATIONS AND AMENITIES
  • SITE-SEEING
  • ACCESSIBILITY
  • DINING

WHAT TIME IS CHECK IN?
3 p.m. If you would like to check-in after 10 p.m., please email us beforehand if possible.

WHAT TIME IS CHECK OUT
We politely request that rooms are vacated by 11 a.m. on the day of your departure.

WHERE DO WE CHECK IN?
Check-in for Ethos Hotel is adjacent to the hotel at Caffè Ethos, where we will provide you with a free glass of champagne, Prosecca or Cava upon your arrival. Access to Caffè Ethos is two ambulant steps above the pavement.

WHAT IS ETHOS HOTEL’S CANCELLATION POLICY?
Reservations must be cancelled at least 48 hours prior to your scheduled arrival to avoid any charges.

WHAT IS ETHOS HOTEL’S EARLY DEPARTURE POLICY?
Guests who need to depart early will be charged for one night’s stay plus tax.

WHAT PARKING IS AVAILABLE AT ETHOS HOTEL?
Ethos has a private car park for guests with advance reservations for £10/day.

WHAT IS ETHOS HOTEL’S SMOKING POLICY
 We are a non-smoking hotel.

WHAT IS ETHOS HOTEL’S PET POLICY
We happily welcome pets under 25 pounds. A non-refundable, one-time £150 pet cleaning fee applies.

WHAT AMENITIES ARE FOUND IN ETHOS HOTEL’S ROOMS?
The hotel offers luxurious Suites with super king-size beds and a separate living space with sofabeds, Deluxe rooms with super king-size beds, or Standard rooms featuring a King-sized bed. Free WiFi, A/C, under floor heating, heated towel rails, large screen TVs, kitchenettes, and Kinu aromatherapy toiletries are standard in all rooms.

WHAT BUSINESS SERVICES ARE AVAILABLE?
We have reserved workstations and video-conferencing, office supplies, photocopying, laser printing, fax service, packaging services, concierge, power outlets, and USB outlets.

DOES ETHOS HOTEL HAVE A GYM OR POOL?
Guests to Ethos Hotel may enjoy free access to Pure Gym’s fitness centre or Willows Health Club & Spa’s pool, sauna, or spa.

ARE ROLLAWAY BEDS AND CRIBS AVAILABLE?
Rollaway beds are available for £50 per night. Cribs are available at no charge.

HOW DO YOU RECOMMEND SEEING THE SITES OF OXFORD?
Oxford is a walking city and Ethos Hotel is just a short walk from the city centre. However, we also have bicycles available for two-hour window for just £10.

Around Ethos Hotel you’ll find nature walks, the River Thames where you can punt, museums, the Oxford Colleges, and nearby Westgate Shopping Center.

We’ll also happily make you a picnic to take along on your explorations with selections of sandwiches, fruits, nuts, and mini cakes for just £6.95.

Ethos Hotel offers a “City Card” for £25/per person/per stay that provides guests with discounts to local attractions such as spa blow-outs and facials as well as 10% off at Oxford Castle, Salter Steamers Boat Trips, Bainton Bike Tours, Open Top Bus Tour, and Hinksey Golf.

DO YOU OFFER PRE-ARRIVAL CHECK IN?
Yes! Our pre-arrival check-in service allows immediate access to rooms without visiting reception.

IS ETHOS HOTEL WHEELCHAIR ACCESSIBLE?
Several of our rooms have direct level access to the street and disabled parking. One of our Deluxe rooms has design features to aid accessibility. If needed, please request this room (#4) when making a booking.

DOES ETHOS HOTEL HAVE A BAR AND RESTAURANT?
Yes, our Caffè Ethos is a fully-licensed bar and restaurant serving daily breakfast, lunch, dinner, and high tea. We also provide a weekend bottomless mimosa brunch.

Our hours are:

Monday – Friday 7 a.m. to 11 p.m.
Saturday 8 a.m. to 11 p.m.
Sunday  8 a.m. to 11 p.m.

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