*You may claim a refund of your room charge for each night that you do not have a great night’s sleep at Ethos Hotel subject to the Terms & Conditions.
The name on the claim must match the name on the reservation for each room.
Only one claim may be submitted for each reservation.
If your room was booked as part of a group booking, the person who made the booking on behalf of the group must make the claim. If your room was booked through a tour operator, you must make your claim to the tour operator.
You must bring any issues covered by our Great Night Guarantee to management’s attention in the morning following the first night for which you may wish to make a claim, so that we can rectify any issues so that you have a great night’s sleep later that day.
If we were unable to rectify any issues covered by our Great Night Guarantee, claims must be made within 7 days from the end of the stay to which your claim relates.
Refunds will be made to the card you used when you paid for your room and are usually processed within 7 days.
Our Great Night Guarantee does not apply where you do not have a great night’s sleep due to circumstances that are beyond our reasonable control as hoteliers such as extreme weather conditions, fire, flood, lightning, earthquake, explosion, terrorism, war, civil disorder, epidemics, embargoes, labour disputes, street noise, and power cuts.
To make a claim you must contact us via our online form or via our website using the form at the footer of the Home page. All fields are required, unless otherwise stated.